Caperton Fertility Institute

Our family will always be grateful to Dr. Caperton and his team! We are so grateful to say that we were successful on our first try with one round of IVF and live birth with the first transfer! (Not sure how common this is, but I am happy to report this from the top of the world!)With a lot of love and a little science, we gave birth to our beautiful baby boy in March 2024 💕!

Five stars!I had my first consultation today with Dr. Caperton, and I was really nervous. However, his excellent bedside manner instantly calmed my nerves. He is up-to-date on the latest treatment options. I appreciated that he was upfront, provided me with different treatment options, and was ready to move forward with whatever I decided. He answered all of my questions, gave me hope, and I felt really safe. The office is modern, and all of the staff were very friendly and took great care of me.

My experience with this clinic was so bad that I moved to a different state where I feel I can get better care. This was the only fertility clinic within 3 hours of our previous location that takes our insurance benefit. I know that IVF is going to be a challenge, but it felt like this clinic has made the process worse than it needs to be before the actual hard part is even supposed to begin. I hope that I’m in the minority for how horrible the beginning experiences have been. Some of these things are actually comical to me with how poorly they went. On the positive, I found Viannae (not sure on spelling), the front office staff member, to be helpful and courteous when I called. I found Shakeeka to be warm and informative, minus the shoulder pain incident. Dr. Caperton answered my many questions on the phone, but he also said there was no need to rush because my egg quality would not decline drastically in a matter of months. To me, it is my business how quickly I want this process to go.After my HSG, I sat up and had massive pain in my right shoulder/neck area seconds after leaning to sit up following the procedure where liquid (and sometimes accompanying air) is pushed into the uterus and escapes into the abdomen if fallopian tubes are open. I asked the NP, Shakeeka, who did it if the pain could be related and she said “no”. Not “maybe”, not “I’m not sure”. (On the drive home I googled, and it is a possible side effect because there can be air trapped below the diaphragm, and that pain refers to the right shoulder).I asked Katie, who was in charge of corresponding with genetic labs, if we knew when we’d hear back from them and if bugging them helps to speed things along (I know, probably not, but worth an ask). She said that she *had* been bugging them. She really couldn’t have been bugging a particular lab, Progenesis, because in the minutes after we walked out after our appointment concluded, I got a call from Katie that went to my voicemail that said that they (the fertility clinic) were waiting on me to send back a signed form that they had sent me in my patient portal Feb 12… Only I had returned it in the portal to her on Feb 12 only 74 minutes later. So I walked back into the office and showed that in the portal on my phone and she said, with an attitude, “well we didn’t get it”. I said, “if you haven’t heard from me in 24 hours it’s a fluke” and she said snarkily that I “could call to check if [the fertility clinic] got it the next day”. UGH. So I gave them the physical copy since I had brought it with me. This was a delay of 17 days which could have pushed off my being able to start my IVF process by a month!I asked about split gender billing for services performed on the embryo, something some fertility clinics now offer, and Vanessa said we were jumping the gun and they wouldn’t do it because it’s messy and they never have, so they were not even willing to try. BUT Vanessa said that if we don’t get enough in my first egg retrieval that they would consider it for the second one. My insurance benefit will barely cover one complete cycle it sounds like, so that would be once we’re down to the scraps. If you’d consider it for the second, you should be able to try it for the first. Overall, some staff of this clinic treated me like I’m was a pain for having insurance benefits just in their tone alone. Vanessa was sure to tell me that they make less money from insurance than from private pay.I did send the nurse practitioner, Shakeeka, an email about the situation with the “not received” form, and she sent an email the following morning apologizing for my experience. I asked her to call me and voiced my concerns. She said that she appreciated me bringing them to her attention. Both times at the clinic, I had gotten the impression that they don’t like me questioning parts of this process. I also told her about my findings about the right shoulder pain. It’s really hard being assertive in appointments when it feels like biting the hand that feeds you (with not having an alternative clinic in the area).

We first went to Dr. Caperton almost 4 years ago. He was very honest about our situation which is what we wanted to hear. We have received nothing but excellent care from both facilities (El Paso and Abq), and just found out we are pregnant with our second IVF baby from them! We are so thankful for everyone involved in helping us have our family.

Such a professional staff. We struggled for several years to have a baby and after being referred to Caperton we were able to succeed. Dr. Caperton was honest, open and allowed us to make informed decisions. Even with having to drive to Albuquerque for procedures it was worth it. The El Paso staff was attentive and quick to respond to all questions and issues. I cannot recommend this office enough. I know IVF is not always successful, but being treated like a person instead of a paycheck was worth it. Thank you!

I am a physician. I dont expect special treatment, but when I go to a clinic, I hope for human decency and good patient care for my wife and myself. At the very first visit, the statements and questions by Dr. Caperton did not give me the perception that our medical records had been reviewed. We felt that Dr. Caperton was completely unfamiliar with our case. On our second visit with Dr. Caperton, he walked into the room and asked my wife if they had ever met. My wife underwent several tests and procedures at the clinic- each experience led to us feeling more uncomfortable and abandoned. After consulting with other fertility specialists, it is my opinion that we received suboptimal and questionable patient care at Caperton, in comparison. My wife posted a Google review and, immediately, Dr. Caperton reached out to me, instead of her. Later, upon realizing that hysteroscopy and HSG images had been missing from our prior record request, we reached out to obtain them. Dr. Caperton says that the HSG images are in the patient portal, but they are nowhere to be found. In his email, Dr. Caperton also threatened us with legal action if we did not remove our reviews. Sorry, but we will not be bullied into silence. It saddens me that we lost so much precious time at this clinic and I do not wish this experience upon anyone.

Thanks to Caperton we have a beautiful one year old! We struggled for years and Caperton’s FET used all the latest recommendations. It wasn’t easy and it was large financial undertaking but knowing that we gave ourselves the best opportunity to an outcome was worth it. Katie was instrumental in maintaining my sanity and being patient with my 100 + questions at every meeting.

Everyone at Caperton on a surface level seems nice enough, and thats the only good thing I have to say. Googles 4000 character limit doesnt give me enough adequate space to properly capture the 8 months of hell that was my experience with this clinic and its providers. To anyone considering this clinic, you deserve better. I wouldnt wish Caperton on anybody. I wouldnt even wish Caperton on Dr. Caperton. Maybe having a clinical experience on par with what he puts his patients through would give him some perspective, but like the dust he leaves behind in the sports cars he brags about, I bet any perspective, along with this review, would be lost on him. IVF is a mental and emotional rollercoaster, and this practice will make it worse. Make no mistake. Patients arent a number here. They are a component in a money printing machine and are treated as such.The clinics organization is terrible. Front desk staff gave me misinformation about PGT-M which took a month and several escalations to sort out. They continued to give incorrect information constantly, and got annoyed with me for not following instructions they never gave me in the first place. Ive received bills for things they told me I wouldnt have to worry about paying. It took them over 6 months to get me in touch with the genetics lab. If I had a dollar for every time I asked them about the genetics lab and they told me we have a meeting with them this Thursday! Id be able to retire. Nobody on this planet could convince me anyone here ever looked at my chart. They made incorrect assumptions about my case at every visit and were completely unfamiliar with details someone who spent ten seconds looking at my chart would have known. The bedside manner is lacking. The doctors demeanor is arrogant, impersonal, and insensitive.The providers here told me I might have cancer not once, but twice. Immediately after presenting the mere thought of having to face my own mortality, they dumped a ton of IVF info and a 33+ page packet on me. Why would I be thinking about bringing new life around in this circumstance? I eventually got additional opinions on the imaging they used to justify the additional MRI and biopsy screening for cancer. Second and third opinions saw no reason for these additional diagnostics. They reference that 33+ page packet when any question is asked, even if the packet doesnt address the question. I was pushed to do a surgical procedure with only ibuprofen presented for pain management. The provider performing the procedure was completely insensitive to the amount of pain I was in and bragged about patients trying to escape them mid-procedure. I was having unexplained panic attacks for weeks afterwards. Every clinic Ive consulted with since has told me they refuse to perform said procedure without general anesthesia. I was left alone in patient rooms in the middle of procedures for extended periods of time without knowing if the provider is coming back, once was for almost an hour after a provider failed to place an IV on me multiple times and left without a word. The only reason they came back was because I had a panic attack and attempted to leave. There wasnt a single appointment I left without being in a complete state of mental distress due to the actions and words of this clinics providers. When my spouse and I confronted the clinic about all our issues, we were gaslighted and given excuse after excuse as to why this experience is our fault.Since leaving this places care, Ive had amazing experiences elsewhere. Having gone through an IVF cycle with a different clinic now, I know if I would have gone through with this clinic, Id have enough cortisol spikes to end up with rubbish egg quality, disappointment, and wasted money. Severing ties felt like cutting out an ingrown toenail for the very first time. It triggered a huge relief response I couldnt fathom until the negative space was created. Dont go here. You deserve better.

Couldn’t give Caperton Fertility enough stars. Everyone was professional and reassuring throughout our process with them. Dr. Caperton was always realistic with us which I always appreciated. He never took shortcuts and he made the IVF process relatively easy. Katie was always more than amazing. Our IVF miracle baby was born on Oct 5, 2022. He would have never been possible without Caperton Fertility. So grateful I stumbled upon this clinic.

My husband and I I cant thank the office staff enough. I only met with Dr. Caperton once but Lisa and Katie were my lifelines throughout our whole process. Through all my procedures I had, Lisa and Katie were always there with nice smiles and answered any questions. They were even more than accommodating when my husbands schedule didnt always line up. Currently almost 10 weeks with our rainbow baby thanks to them and we will miss seeing them!

Funny that the other reviewer was seen the first day the clinic opened, because we were as well! We now have a 2 month old baby thanks to Dr. Caperton and his team. He was the 3rd fertility specialist that we worked with, second in town (stay away from the other guy!) Dr. Caperton was confident from day one that he could help us and it was nice to have that confidence though we did not have it given our track record. The pregnancy itself was not without complications, and we were lucky that the times we had emergencies, the doctor was able to see us within the hour, once even on a Saturday-locally.I cannot praise the doctor and his staff enough, they have been wonderful to our family and have been there for anything we needed. I also would have given positive reviews even if we didnt get our baby, and we would have tried one more round as well. At 12 weeks pregnant, I had a lot of complications and was crying thinking we had lost the baby. The doctor very confidently said there WILL be a baby and there is! I still think about that moment. Thank you Dr. Caperton and thank you to all the ladies that work there (Rachel and Katie especially!)

Last May, I made the decision to pursue my dream of being a mother. This was a thought I had for many years, yet I never found the opportune moment to pursue.I researched thoroughly on various fertility clinics here in El Paso (as I wanted the best clinic possible). My impression of Dr. Caperton and his clinic were exactly what I wanted - professional, scientific research-based w/ supporting statistics, and availability of care (through the process & beyond).Every patient is unique. Therefore, Dr. Caperton adjusts accordingly to each patients protocol. It is not one of those, one size fits all for every woman. I felt that individualized monitoring, adjusting, and scheduling/planning was one of the biggest strengths with Caperton Fertility Institute.A fertility clinic is only good as its doctors, staff, nurses, and most importantly lab. Without a doubt, Ive made the appropriate, rightful decision. Im so blessed to have Dr. Caperton and his clinic (Katie*, Michelle, Miriam, Crystal, and so many ladies if I fail to mention their name my gratitude is indebted to them) providing my care and succeeding my dream of becoming a mother. I highly recommend giving them a call, even if has not been the opportune moment, and your mind is flooded with endless thoughts of what ifs. My only regret is not being able to do it sooner.P.S. Im on cloud nine, and expecting my little one next year, 2023.Update: My beautiful daughter is healthy and steadily growing. I love my baby girl. ❤️

I’m not pregnant yet, but we have been struggling with infertility for three years. Now I have two genetically normal embryos frozen and waiting for my body to be ready for them. We lived in Yuma, AZ and would drive 3 hours to see fertility doctors in the Phoenix area. When my husband got transferred to El Paso and we found Caperton Fertility, we felt it was a sign. We have had nothing but great experiences with the staff, Katie, Lisa, Dr. Caperton and the staff in the Albuquerque office. They are so professional and dependable. I have had to go through four HsG tests now. The first three in AZ were very unpleasant and I left feeling broken, defeated and crying. Needless to say I was extremely nervous to undergo another one. Dr. Caperton and his office arranged for him to come personally perform the HsG at providence hospital across from his El Paso office On a day he was in El Paso seeing patients. It was such an easy process this time. He really knows what he is doing. We have a lot of hope and faith that we were meant to find Dr Caperton and his team to help us finally be able to create our family.Update: I’m now 23 weeks pregnant with our little miracle baby and can’t thank Dr Caperton and his staff enough!Update: our precious miracle baby is now 4 months old and was only possible due to Dr Caperton and his staff.

When my husband and I started looking into our options for IVF, we had people recommend clinics in Arizona, Texas, and Colorado and I called all of them. I found Caperton Fertility on my own simply because we live in Las Cruces and I wanted to check out an option that wouldn’t require us to travel as much. As soon as I got off the phone with Katie at Caperton’s El Paso office, I told my husband, “This is the one.” She was the most friendly and the most forthcoming with information. We have never once regretted our decision. Bottom line: Dr. Caperton is the best and he knows what he’s doing. We felt that he tailored our treatment plan specifically to us and the whole process was unbelievably smooth. He made every effort to ensure we had the best chance at success and going through IVF was a lot less stressful than we had anticipated. We are currently 15 weeks pregnant after our first round! I have only good things to say about Dr. Caperton, his staff in the Albuquerque office, and especially Katie in El Paso. She was supportive and always available to answer questions and soothe my worries throughout the whole process. If you live in Las Cruces or El Paso, this is your absolute best option for fertility treatment, and I would say with confidence that’s probably also true if you live anywhere in New Mexico or West Texas. My husband and I both highly, highly recommend Caperton Fertility Institute.

I’ve been to multiple fertility clinics and Caperton was the best by far. They listened to all of my needs and anxieties, and I received nothing but the best care. Would highly recommend. Michelle and Katie are amazing as are the other providers! So blessed to have this gem in El Paso!

Today marks my 39th week of pregnancy and we owe all of this to Dr. Lee Caperton and his incredible staff. We met with him the first day his clinic opened in El Paso and one month later my husband and I underwent my first egg retrieval, and five weeks later a second egg retrieval. My husband is a urologist and really appreciated his evidence-based approach and that he was not dogma-based. There is a lot of confusing literature out there on infertility and reproductive technologies but Dr. Caperton really put our minds at ease with his expertise and experience. Of course as a patient one must always be pro-active as nobody is perfect and they are extremely busy operating two different clinics in two different states. He was direct, did not try to sugarcoat anything, and it helps that he has a great sense of humor and could always made me laugh!Thankfully they offered and highly recommended preimplantation genetic screening. My satisfaction with his care is so high that I would have written him a good review even if we hadn’t gotten pregnant on our first attempt at frozen embryo transfer.That is a testament to how much he has earned our trust. We are forever grateful for all his hard work that ultimately helped us make our dream of starting a family come true. Our Thanksgiving baby is due next week and we cant wait for him to meet her!

We are so blessed to be expecting our little boy in just a few months. The staff at Caperton Fertility Institute are amazing people. Dr. Caperton and Katie did such an amazing job and helped us on our journey every step of the way.

I just received an unexpected $500 bill... after I already paid $110 the day of the procedure. Unsure how many more I will need to anticipate now... Even though I have receipts from payments for every visit and pay before leaving. They never told me it was an estimate or that I may need to pay more. I thought they were being transparent about prices but they clearly arent. I just cancelled my ultrasound because they said it would be $250 (ultrasounds are pretty low tech, so this is super high for a provider in my network) and now I feel like I will pay $250 out of pocket and get another surprise additional bill in the mail after. It also really bothered me that one of the providers in El Paso re-introduced herself, forgetting we had met already... At first I thought things were great here, but I wouldnt recommend- I dont feel like they really care about clients, unfortunately they seem like they only care about the money. UPDATE: when I called and asked for an itemized billing receipt, they said it would take A WEEK to get me one... the receipts they send literally just have the date and amount paid, nothing about what is being paid for.

Caperton Fertility Institute is amazing. The staff is outstanding, and our journey was nothing but phenomenal. I highly recommend Caperton Fertility Institute. Happy our little one graduated, but sad to say goodbye to an amazing team. Thank you for everything & for helping us achieve our goal.

Only spent 15 minutes with the actual doctor who summed up our fertility problems as being overweight and stating my wife is needing to lose weight. Felt like we were pushed into the two IUI treatments we went through, one of which we were told by the on duty nurse that we had a surge and were ready to go for an attempt, but later wrote the exact opposite in a report saying we pushed to do the treatment even though there was no evidence of a surge. After the first failed attempt we were pushed to try another IUI the following month which resulted in another failure. After seeing another specialist in Missouri, we were told that our current doctor does not believe the recommendations made or diagnosis were accurate at all to our case and is now truly working with us to try and find the root of the problem vs just spending more money on more attempts. Overall I do not recommend coming here because it seems like they care more about the money than the actual treatment for people.

To anyone that has doubts or is scared to take a leap of faith and begin the IVF process this is an amazing place to start. We can’t thank Dr. Caperton, Lisa and Katie enough for the amazing amount of support and reassurance through this process. We had odds against us to keep moving forward and instead of stopping the process or telling us no, he simply gave his expert opinion, told us the risks and helped break down what to expect. We are truly blessed after 3 1/2 years of trying to conceive to finally feel our baby kick. We consider ourselves so lucky to be first cycle, first transfer success! We started on October 26th, positive pregnancy test Feb 26th. The Holidays were the only things that made this process longer then we expected but considering we waited for years... a few months was nothing. In 14 weeks we will be sure to share our bundle of joy with the office, thank you guys so much! 5 stars isn’t nearly enough.- Brandon & Christabelle Sustaita

Horrible!!! Our ivf dr had an urgent life or death medical issue and wasnt able to do our transfer so we requested caperton accepted our embryo and take on the rest of the treatment plan, we had genetic tests done and our embryo are perfectly healthy but because these greedy morons want our money they told us we need to start completely over!! My wife is 42 thats not an option!!!! Again nothing wrong at all with the embryo uts all about them being paid!!! And they dont do transfers in el paso do NOT be misled!!

If i could rate this place zero i would.This place is a mess and uncoordinated.They give out last minute instructions that’s supposed to be given 2-3 days prior to the appointment and had the audacity to say that unfortunately they have to cancel your appointment.No remorse and no respect with other people’s time and schedule.Close down your business if you won’t even fix your mess!

Wasnt helpful at all. When I made the appt I explained I am doing ivf through my insurance and that my husband is collateral. Being that we have to travel 5 hrs for my ivf I was hoping to have them work with my doctors so that it will be easier on us through my stim process. Dr. Lee Caperton cut me off spoke to me like I didnt know what I was talking about and wasnt trying to hear me out. I was frustrated and told him sorry I wasted his time. I wouldnt recommend him for a veteran that is also covered under tricare as well. Then he wouldnt be obliged to do the other programs work (triwest) which wasnt asked of him.

I highly recommended them. They are all amazing! The providers are all so nice and the front desk too always courteous. They will answer all your questions even after hours and always with a warm kind spirit. God bless them all!

Worst service . Dr is never available . They initially take your money and resechedule and reschedule you like if you didn’t work or have things to do . Don’t waste your time or money . We already lost $1500 and it was just the beginning! Find someone else

Friendly. However, ran tests costing hundreds of dollars not covered by insurance without asking or informing us.